Policies

 

If you have any questions after reading our Policies, please feel free to email Denise@whimsicalliving.net or call 205-999-2207.
 
Please carefully verify all personalized information to be printed.  All orders will be printed as specified on the order form.  Whimsical Living will not be responsible for any spelling or grammatical mistakes that are made on the order form.
All orders are custom made just for you, therefore refunds and returns are not allowed unless it's our error.
Estimated production is 7-28 BUSINESS days plus shipping unless stated differently on the order form.
If you are ordering multiple items, please note that your items may ship from different locations at different times.
 
 
Placing on order
To place an order, click on the “Add to Cart” button next to each item.  When you are finished shopping, select the view cart link and proceed to check out. 
 
Ordering
There is not a minimum order.
Rush orders may be requested for an additional $20. {Please email}
 
Ordering a Gift
If you are making a purchase as a gift, we will be happy to send it directly to the recipient.  In the comment area during check-out, please add their name and address and any other additional information. 
 
 
Sales Tax
Sales Tax (for Alabama residents only) is calculated and added to the total order at check-out.
 
Terms
Secure Payment
Your credit card information is secure with us.  Please contact us with any questions regarding the security of your online credit card payment.
Orders will not be processed or shipped until payment has been received. 
 
Shipping
Once your payment has been received, please allow approximately 7 - 28 BUSINESS days {unless stated differently on the order form} to complete orders and another 3 – 5 BUSINESS days for shipping.  Some items ship sooner and some items take a little longer.  Please note that during peak Holiday seasons, orders may take longer due to the high volume ordering. 
Orders are shipped by USPS, UPS or FEDX. Orders can be shipped anywhere in the United States. Orders can not be sent to P.O. Boxes.
Rush orders may be requested for an additional $20.
Please email for Rush orders.
 
Shipping Table
Many items ship directly from the manufacturer to you, the customer, to ensure the quickest delivery possible.  For this reason, you may receive your orders in several shipments, however you will only pay for shipping one time at check-out. 
  
Returns
Due to the personalized nature of our personalized items, Whimsical Paper does not offer returns on personalized items unless there is an error on our part.  In such a case, we will gladly replace your order in a timely manner with no extra charge.  Please contact us within 5 days of receiving your misprinted personalized items.

 

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